Analyzing Process Boundaries and Interfaces
•Process Boundary defines the process entry and exit points where inputs flow in and outputs flow out
–Provides a clear picture of the process scope
–Defines the external interfaces
•Internal interfaces
–Hand-off points within the process boundaries
–Most critical where the process crosses functional or organizational borders
•Most process inefficiencies are related to insufficient interface communication (= lack of coordination)
–Important to identify critical interfaces early on8The