I'm Chinese, personally, I feel offended by this video. Firstly,in this video, the lady repeatedly harshly complains about Chinese tourists for not queuing orderly. However, is it justifiable and fair to generalise such phenomenon and accuse all Chinese people of such behaviour. I have to admit that some Chinese tourists may not follow the rules and not wait in line, but they do not represent Chinese as a whole. Secondly, a well-mannered person would not talk ill behind other people's back and scold other people in a foreign language that is not mutually understandable. And the lady in this video swears a lot, which is also not appropriate. That's it. I just think that she could have used other way to express her feelings instead of demeaning others and being crude.