Quality assurance practice impact on customers’
satisfaction as a case study in International Islamic
University Malaysia (IIUM) was studied. The aim
was to ensure that IIUM’s is able to achieve and
maintain quality assurance standards. It was
accomplished by monitoring and evaluating
various aspects of representative projects, services,
and facilities to ensure application of quality
standards. Majority of respondents were satisfied
with information regarding their studies, staff
assistance, and effective communication. In general,
quality satisfaction was evident which caused work
life balance to be evident in collected data.
Therefore, a positive quality assurance impact is
present at IIUM.