This study yielded several interesting
results. Overall, we found that the cost of
turnover is generally highest for complex
jobs in large upscale hotels. However, the
costs vary substantially for different property
types. Even though that finding may seem
intuitively logical, the costs can be considerable,
in excess of $12,000 for positions such
as front-desk associate, concierge, or restaurant
supervisor. For midlevel and upper-level
managers and sales staff, the costs would be
even higher. We also learned that a disproportionately
large percentage of the overall
turnover costs are spent on selection for lowcomplexity
jobs. What this means is that
managers spend a great amount of time
locating and hiring qualified entry level
employees. As we discussed above, this is
likely due to a poor quality applicant
pool and high rates of turnover for those
positions.