Dear Accommodation Partner,
We’ve received a Best Price Guarantee complaint related to our rates for your hotel.
Our customers are receiving prices for your property that are higher than on other websites, which damages our relationships with our customers and harms our brand. This also hampers your sales on Agoda.
The reason for this is that you are offering a better net rate to at least one of your resellers and these rates are being sold online via the website listed below.
We expect that you will offer us at all times a net rate such that we can offer our consumers a competitive market price and that we can use the rates we’ve been provided by you to compete on equivalent terms and in a manner consistent with fenced or net rate distribution practices in relation to your property.
We ask you please to adjust the rates in our extranet immediately to give us competitive terms as we will need to take action to honor our best rate guarantee. We expect at all times to be offered fair commercial terms and to be held to equal standards.
Please see the screenshot(s) attached.
Meta Search Engine Website Check-in date Check-out date Agoda price Other reseller name Other reseller price
Tripadvisor www.tripadvisor.com.sg
2015-08-08 2015-08-14 SGD79.00 hoteltravel SGD74.00
Tripadvisor www.tripadvisor.com.my
2015-08-08 2015-08-14 MYR221.00 hoteltravel MYR205.00
Properties that gives us a net rate that lets us offer competitive sell rates will improve in rankings and sales and increase their property average daily rates. The additional exposure will also benefit their popularity and sales from all channels.
Thank you very much for your understanding and we are looking forward to developing our cooperation. Please contact your Agoda representative to discuss this issue.
Kind regards,
The Agoda Team
agoda.com
999/9 Rama I Road
The Offices at Central World, 27th Floor
Patumwan, Bangkok 10330, Thailand
www.agoda.com
a priceline group company
agoda.com
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