.The SKYTRAX World Airline Rating is based on an analysis of more than 800 categories ranging from airport services to in-flight services and the 5-Star Airline rating is awarded to airlines which always provide the highest quality experiences for their customers. The analysis considers the introduction of new services and products, but the most important criteria is the quality of the services provided by frontline staff. From the airport to the cabin, the ANA Group's frontline staff were recognized for consistently providing excellent services and the Group was also praised for its continuous efforts to introduce improvements based on the needs of non-Japanese customers.