A maintenance window, by definition a short period in which a lot of systems
work must be performed, is disruptive to the rest of the company, and so the
scheduling must be done in cooperation with the customers. A group of SAs
must perform various tasks, and that work must be coordinated by the flight
director.
Some of the basics needed for success in this type of major undertaking are
coordinating scheduling of the maintenance window, creating the grand plan
for the entire change, organizing the preparatory work, communicating with
any affected customers, and performing complete system testing afterward.
In this chapter, we discuss the role and activities of the flight director and the
mechanics of running a maintenance window as it relates to these elements