and H mnemonics are entirely IBM's):
COLLECTING (STUFF) & CODIFICATION CONNECTING (PEOPLE) & PERSONALIZATION
DIRECTED INFORMATION & KNOWLEDGE SEARCH
EXPLOIT • Databases, external & internal
• Content Architecture
• Information Service Support (training required)
• data mining best practices / lessons learned/after action analysis
(HARVEST) • community & learning
• directories, "yellow pages" (expertise locators)
• findings & facilitating tools, groupware
• response teams
(HARNESS)
SERENDIPITY & BROWSING
EXPLORE • Cultural support
• current awareness profiles and databases
• selection of items for alerting purposes / push
• data mining best practices
(HUNTING) • Cultural support
• spaces - libraries & lounges (literal & virtual), cultural support, groupware
• travel & meeting attendance
(HYPOTHESIZE)