The development of a KMS is still relatively new to
many organizations. With the rise of the organization came
a strong interest in KM, and KM tools assumed an important
role in supporting KM. KM tools can capture, organize,
share and leverage knowledge elements, along with the
necessary support and training to insure a successful launch
of KM solutions within an organization. In this paper, a
systemic approach is proposed using AHP to evaluate an
appropriate KM tool for the organization. The model was
developed and implemented for a real problem situation at a
leading IT&T company in Hong Kong. The usefulness of
the model was examined through observing its effect on
the decision-making process in selecting an appropriate
KM tool.