PURPOSE
The Administration (AGENCY NAME) Office of Chief Information Officer (OCIO) is pursuing the
acquisition of e-mail and collaboration services as Software as a Service (SaaS) from a commercial
provider of Cloud Computing services and software. The intent is to replace the current AGENCY
NAME enterprise on-premise e-mail and collaboration support to a primarily web-based, SaaS
services and support contract that provides a highly innovative, creative, cost-effective, and
evolving environment. The ideal solution would be an integrated tool set through which the
government monitors performance metrics and that allows the government to manage through roles
and business rules rather than physical control of assets and direct software licensing. The
government believes that traditional outsourcing and system integration support is insufficiently
adaptive and costly and should be replaced by commodity services with a SaaS Cloud Computing
offering.
This Statement of Objectives (SOO) describes the goals that AGENCY NAME expects to achieve
with regard to the
1. modernization of its e-mail system;
2. provision of an effective collaborative working environment;
3. reduction of the government’s in-house system maintenance burden by providing related
business, technical, and management functions; and
4. application of appropriate security and privacy safeguards.
Ultimately, the new e-mail and collaboration system will meet industry performance standards,
offer the necessary redundancy and contingency features to meet AGENCY NAME’s needs, and
provide state-of-the-art technology enhancements to improve user experience and minimize service
disruption. The ideal solution will involve no software development work and minimal integration
effort past implementation. The cost of operation will also be significantly reduced.