Human resource management shows its
significant impact on both internal operational
activities and external operational activities
and it is the key factor for successful integration
between external and internal logistics. To
manage firms successfully, the firms need to
develop a strategy of attracting a quality
workforce (involving good human resource
planning and effective employee recruitment
and selection programs), developing a quality
work force (involving proper training and
development, and fair performance appraisal)
and maintaining a quality workforce (involving
employee orientation as well as compensation
and benefits).