Improved user satisfaction. Perhaps the most often cited benefit of DDP is improved user satisfac- tion. This derives from three areas of need that too often go unsatisfied in the centralized approach:
(1) as previously stated, users desire to control the resources that influence their profitability; (2) users want systems professionals (analysts, programmers, and computer operators) who are responsive to their specific situation; and (3) users want to become more actively involved in developing and imple- menting their own systems. Proponents of DDP argue that providing more customized support— feasible only in a distributed environment—has direct benefits for user morale and productivity.