- making a demand for payment
- making arrangment for repayment
- finding out why an agreed repayment plan has not been met
- reviewing a repayment plan after an agreed period of time
- inspecting or recovering mortgaged goods (if they have a right to do so).
As a guide, if contact is necessary, it should be limited (unless you request or agree otherwise) to:
- a maximum of three phone calls or letters per week (or 10 per month)
- phone contact only between the hours of 7:30 am and 9:00 pm on weekdays and 9:00am and 9:00pm on weekends
- face-to-face contact only between the hours of 9:00am and 9:00pm on weekdays and weekends
- no contact on national public holiday