Uninstall The Sims 4. You can uninstall The Sims 4 via Control Panel, click "Uninstall a Program" under "Programs" menu, right click "The Sims 4" then click "uninstall/change". - See more at: http://www.plumbobnews.com/2014/10/how-to-fix-sims-4-game-update-issue.html?m=1#sthash.0aIDAdaa.dpuf