Managing Ambiguity and Paradox
The ability of managers to hold two opposing ideas in mind at the same time and still be able to function effectively.
A Bias for Action
A culture of impatience with lethargy and inertia that otherwise leaves organizations unresponsive.
Close to the Customer
Staying close to the customer to understand and anticipate customer needs and wants.
Autonomy and Entrepreneurship
Actions that foster innovation and nurture customer and product champions.
Productivity through People
Treating rank-and-file employees as a source of quality.
Hands-On, Value-Driven
A management philosophy that guides everyday practice and shows management’s commitment.
Stick to the Knitting
Stay with what you do well and the businesses you know best.
Simple Form, Lean Staff
The best companies have very minimal, lean headquarters staff.
Simultaneous Loose-Tight PropertiesPeters, T. J., & Waterman, R. H. (1982). In Search of Excellence. New York: Knopf.