• Smile first and always shake hands when you meet someone.
• Take your time during introductions. Make an extra effort to remember people’s names, and use them frequently in the conversation.
• Maintain eye contact in any conversation.
• Be aware of body language. Nervous people make others uncomfortable. Look confident and comfortable.
• Be prepared. Think of three topics you can talk about.
• Play the conversation ‘game’. Answer with more than just ‘yes’ or ‘no’.
• Don't be a detective! Avoid all personal questions if you don’t know the person well.