23. Tolerating silence, asking open-ended questions, and paraphrasing are three aids to more effective
A. Meetings.
B. Listening.
C. Interviews.
D. Feedback.
Answer (B) is correct.
REQUIRED: The process rendered more effective by tolerating silence, asking open-ended questions, and paraphrasing.
DISCUSSION: Listening entails decoding and understanding the first message sent. The sender then becomes a listener with respect to the feedback. Hence, listening is necessary at both ends of the communication channel. Other aids to effective listening are using body language to encourage the speaker, showing appropriate emotion to signify empathy, understanding and correcting for one's biases, avoiding making premature judgments, and briefly summarizing what has been said.
Answer (A) is incorrect. These methods may slow down a meeting.
Answer (C) is incorrect. These methods may or may not help depending on the purpose of the interview.
Answer (D) is incorrect. Only paraphrasing relates to feedback.