The remainder of this paper is organized as follows: In Section 2,
a brief review of literature related to types of appointment systems
and their modelling and performance analyses is presented;
Section 3 briefly describes the appointment scheduling problem
typical for multiclass patients and the model formulation;
Sections 4–6 present the study methodology, simulation modelling
of the case study department and discussion of results. The paper
ends with concluding remarks in Section 7.