We really apologize for the inconvenience this incident caused. The problems that you mentioned have been checked this incident case. We regret this unintentional mistake on my part, the reasons for which our warehouse team have been picked and packed order to finish on 4 Feb 15 at 4.35 pm. (Time in TH) and then I have been sent you the delayed pick asia while we’ve been sent the pre alert shipment to Schenker that there is a shipment ready.