Guest provides feedback using SAL-HSB which forms a part of the data that is displayed for each hotel. This information can prove very help full for all parties involved. This information can be selected over periods of three months, six months to a year. This option is obtained by selecting rating from the Fig. 18. Key features of hotel operation and facilities form the core areas of interest for guest feedback. Each area depicted in figure below is rated from one to five as shown in the Fig. 18.