Krispy Kreme (KK) lacks consistent, cohesive communication to the consumer regarding its brand personality when compared to leading competitor Starbucks. Krispy Kreme’s current image is soft and generalized, which may be intentional in efforts to reach a broader audience, but it creates ambiguity and a weak message. Although Krispy Kreme has an established following for its original glazed doughnuts and its hotlight, all other efforts have plenty of room for improvement.