We’re reaching out to you about reservation 804772482 for Ms Younne Lim.
You had recently canceled this reservation as a no-show in our shared Extranet system. The guest has since been in touch with us to let us know that the reservation was canceled directly with your property.
Please note that, because the reservation was canceled, no commission will be charged for this reservation.
Just for future reference, if a guest contacts you directly to cancel a reservation, please refer them to the Booking.com website. You can also ask them to contact our Customer Service team.
Please feel free to contact us if you have any questions regarding this matter. We’re happy to offer assistance 24/7.