The 2nd RPIW was aimed at improving upon this
new throughput role, with a focus on early discharge
planning. This focus was important to minimize patient
delays in the ED. For example, will a patient need
guest services or social work to arrange for transport
home after discharge? This simple consideration can
reduce a patient’s length of stay considerably. A stepby-step
patient roadmap was also developed to provide
information to the patient that set expectations
and increased awareness to the typical ED process and
set time estimates for each step