4.2.3 Contextual factors and the relationship benefits
The interview participants explained the mutually beneficial
outcomes of BPM practices and working jointly with
SC partners in terms of collaborative advantage and
organisational performance, as summarised in Fig. 4. This
figure highlights similarities and differences between the
contextual factors of firm size, industry type and
relationship closeness, contributing to our cross-case
analysis. Regarding collaborative advantage, the initial
terms from the case studies are time to market, quality and
meeting customers’ requirements. The Production Manager
in ALC explained that: