Icici bank is india’s second largest in term of assets .the bank currently has subsidiaries in Europe, North America, and Asia, notably in Malaysia, Singapre, and Indonesia. Debashis sarkar, leader of the Organizational Excellence Group, is in charge of developing Lean techniques for ICICI. Lean has been widely applied to manufacturing with great success, and since the financial crisis in 2008, service companies have increased their efforts to improve flexibility while reducing have operating cost. In the general trend that favoured Six Sigma methods applied to services Coming from an industrial background , he decided to apply Lean, notably with the 5S technique. He wanted that would be easily understood by the vast majority of employees, so everyone in the company could become, in effect, a continuous improvement facilitator.