The population of the study is all of the
low cost airline passengers in Don
Mueang international airport
And the survey research will be through distributed
questionnaire to lowcost airline passenger in Don Mueang international airport to
collect data. After that use the multiple regression analysis to analysis the result and
examine the relationship among above factors.
Results of the study show that there
are high positive correlation between the constructs of
marketing mix and service quality
with customer satisfaction and loyalty.
And the research
also showed that
(1) the service marketing mix factors have partially affects lowcost airline passenger’s
satisfaction.
(2) The service quality factors have partially affects low cost airline
passenger’s satisfaction.
(3) The service quality factors have partially affects low-cost
airline passenger’s loyalty. (4) The passenger’s satisfaction factor affects passenger’s
loyalty.
Finally,Understanding customers’ responses to airline service quality and
the factor effect the low-cost airline passenger satisfaction and loyalty, airline managers
can gain a better understanding of how to improve their service offers to satisfy
customers andimprove the customer loyalty. And the results of the study can be a
useful resource for future research