(1) Speed: time spent in each transportation
(2) Economy: cost spent in transportation
(3) Safety: safety of travelers/ commuters, and safety of baggage/ luggage
during transporting (traveling) and after.
(4) Punctuality: provision of transport service on time by scheduling and
timetable, and ability to manage traveling to reach destinations on time.
(5) Frequency: frequency of transport services
(6) Certainty: certainty of transport services provided at different times
(7) Reliability: ability of transport services to make consumers feel
confident in service standards
(8) Comfort: ability of transport services to make consumers feel
comfortable while they are receiving transport services
(9) Convenience: levels of easiness (simplicity) and difficulty in traveling
to use transport services
However, in order to measure the effectiveness of particular transport