Research to Select the Best Operating System Product
Our reports aggregate data from hundreds of reviews from real users. Use insights from actual users to find the operating system software with the best features and the highest customer satisfaction. The report breaks down all the satisfaction metrics and market presence factors that influence G2 Crowd’s Operating System Grid placements.
The most recent analysis revealed these operating system market trends:
Difficulties with setup — Setting up PSA platforms is an elaborate, drawn out process that many users found difficult and time consuming. Ease of setup received an average satisfaction rating of 71%, the lowest satisfaction score in the category.
Help with implementation — Many users noted that assistance from either the vendor support team or a third-party consultant was very useful when implementing a PSA solution. For no products in the category did 100% of reviewers say they implemented with an in-house staff.
Support is crucial — Due to the expansiveness of PSA solutions, customer service is essential. The solutions with a higher satisfaction rating in quality of support were much more likely to be recommended by users.