According to customer complaints about the hotel H5, our tour guide wait to solve problems for customers in the lobby for half an hour every time after customer into the room. If the room is dirty, customer can change a room, we already pass a compliant to the hotel. to improve the room and next edit adjustment. In Pattaya we had to share 2 hotel, because we have a lot of customer during that time and Trio hotel is a new hotel never received a complaint from customer.