So what kind of strange complaints has she had? “For example,” she say, “there was the angry Australian guest who wanted to move out immediately because the air-conditioner in his room made a strange noise. I sent somebody to check. We discovered that the strange noise was coming from an electric toothbrush in his own suitcase! Or there was a cell phone call from a German woman who complained that she was on the second floor and the elevator was out of order. I went to the second floor and there she was in the elevator. She kept hitting the ‘2’ button. I said, ‘Madame, you are on the second floor and you are hitting the second-floor button.’ She was very embarrassed.”