Pursuant to your customer case concerning some charged occurred in their statement for two amounts, we would like to clarify that the first action on their arrival, front office staff just made your credit card to verify at Baht 2,150 in a credit card swipe machine by uncharged while the second action, our cashier made the actual charged on their departture dated at Baht 2,150.. Therefore, the first action was only blocked from the bank system that will be gave the refund through their credit account within 15 days. If there are any more inquiry, please contact us directly at our email fc@thetwintowershotel.com
Lastly, we do apologize for this matter causing you inconvenient.