A Review Of SEI CMM & ISO 9001
Standards are important - whether international or company specific - because of what Dr. W. Edward Deming of Total Quality Management fame said, "Quality isn't about people doing their best.
Standards are important - whether international or company specific - because of what Dr. W. Edward Deming of Total Quality Management fame said, "Quality isn't about people doing their best." And that probably would scare the dickens out of most managers who view quality as all about personal best and personally doing the right thing. And Deming said, "No, it's about having the right process in place such as when people understand them, then they can do their best within the system. "--Scott Duncan, Standards Chair for ASQ/Software Division.