RESEARCH METHODS
This study was conducted by using a qualitative descriptive. The researcher aimed to analyze the application of the
principles of learning organization in the provision of public services in the Cardiac Centre Dr. Wahidin Sudirohusodo Central
Hospital Makassar. This study was focused to analyze systematically, factually and accurately the information on the
phenomenon of the application of a learning organization model. The determination of the location of research was based on
the existence of the gap between expectation and reality in health care. The researchers focused the extent to which the
application of the principles of learning organization in Cardiac Centre Dr. Wahidin Sudirohusodo Central Hospital Makassar.
In addition, data analysis techniques used in this study were data reduction, data presentation, stand-in drawing conclusions
and verification, data collection and final conclusion, which was a cycle process or interactive process.