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Here you can find all the information about Tomorrowland and answers to your questions.
We try to answer all questions as accurately as possible, but we kindly ask you to check all information on the website and FAQ section before contacting us.
FAQ DreamVille
FAQ Global Journey
General questions
What is the minimum age to attend Tomorrowland 2016?
Access to the festival site
Can I work at Tomorrowland, even as volunteer?
Are lockers available ?
How do I get to Tomorrowland?
Can I bring my medication?
Ticket sale
Start Ticket Sale
Why do I need to pre-register?
Problems to pre-register? You did not receive a confirmation e-mail?
Which steps do I need to follow before I'm able/allowed to enter Tomorrowland?
Personalization Information
What are the consequences if I do not personalize my tickets?
Official ticket channels
What are the different payment methodes during ticket sale?
Can I buy group tickets?
Can I upgrade my ticket?
Can I change the name of a ticket?
Can I change the address after I bought the tickets?
Can I enter if the name registered on the Bracelet is not my own name?
No, Name changes aren’t possible anymore after Personalization. If the name on the Bracelet/ticket does not match the name on the ID, the organization reserves the right to deny access.
The organiser and/or the official ticket vendor reserve the right to verify the identity of the festival-goer upon checking the ticket and/or scanning of the festival bracelet. If you fail to present a valid proof of identity, security is authorised to stop you. The following are considered to be valid identity documents: identity card, passport or a driving licence. Copies and a mandate of the original ticket owner will not be accepted. The surveillance law applies here.
The Exchange desk is the only way to resell your ticket.