Travel agent: good to see you, mrs. Lucas. How was the trip?
Mrs. Lucas: it was a disaster. You said that someone would meet us at the airport. When we arrived, there was no one there, so we had to take a taxi to the hotel.
Travel agent: but your hotel reser vation was ok, wasn't it?
Mrs. Lucas: no, they said they hadn't received any reservation in our name.
Travel agent: didn't you show them the hotel voucher?
Mrs. Lucas: yes, we did, but they wouldn't accept it. And besides, the hotel was full.
Travel agent: why didn't you call us, mrs. Lucas?
Mrs. Lucas: at one o'clock in the morning? Anyway, the reception clerk was very helpful, and he got us a room in another hotel.
Travel agent: i apologize for the inconvenience. And don't worry, mrs. Lucas, we'll reimburse you for all your expenses. But the beach there is really fabulous, isn't it?
Mrs. Lucas: that's what you said. It was so crowded that you couldn't swim, and the water was polluted.
Travel agent: i'm sorry you had such a bad experience. What can i do?
Mrs. Lucas: maybe you should check these places yourself before you sell the tour packages.
Travel agent: good to see you, mrs. Lucas. How was the trip?Mrs. Lucas: it was a disaster. You said that someone would meet us at the airport. When we arrived, there was no one there, so we had to take a taxi to the hotel.Travel agent: but your hotel reser vation was ok, wasn't it?Mrs. Lucas: no, they said they hadn't received any reservation in our name.Travel agent: didn't you show them the hotel voucher?Mrs. Lucas: yes, we did, but they wouldn't accept it. And besides, the hotel was full.Travel agent: why didn't you call us, mrs. Lucas?Mrs. Lucas: at one o'clock in the morning? Anyway, the reception clerk was very helpful, and he got us a room in another hotel.Travel agent: i apologize for the inconvenience. And don't worry, mrs. Lucas, we'll reimburse you for all your expenses. But the beach there is really fabulous, isn't it?Mrs. Lucas: that's what you said. It was so crowded that you couldn't swim, and the water was polluted.Travel agent: i'm sorry you had such a bad experience. What can i do? Mrs. Lucas: maybe you should check these places yourself before you sell the tour packages.
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