TOYOTA COMPANY
COMPANY PROFILE
Company name : Toyota charoenyont chonburi
Foundation : Toyota started in 1933 with the company being a division of Toyoda Automatic Loom Works devoted to the production of automobiles.
Type an Engine : which was used in the first Model passenger car in May 1935 and the truck in August 1935. Production of the Model passenger car started in 1936.
Vision
Toyota will lead the way to the future of mobility, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, constant innovation and respect for the planet, we aim to exceed expectations and be rewarded with a smile.
Mission
Supplying the range of vehicles, parts, accessories and services to meet the requirements ensuring that products are of outstanding quality, value for money and instill pride of ownership
Student Assigned Job Responsibility
Department : Body & Paint
Job Position : Account-Administration
Job Responsibility :
- Report income-statement
The income statement presents the financial results of a business for a stated period of time. The income statement is an essential part of the financial statements that an organization releases. The other parts of the financial statements are the balance sheet and statement of cash flows.
Appraisers
Your vehicle will be inspected in our estimate area. Data is then entered into our computerized estimating system that helps us produce the most accurate estimate possible. At this point, we will order your parts so that we can start repairing your vehicle as soon as possible. If your vehicle cannot be driven, we can arrange to meet you with a rental vehicle.
Detailing QC
We have a complete detail shop and employ full-time professional detailers to clean your vehicle and prepare it for delivery. Your vehicle is then road-tested and inspected to make sure that the repairs meet or exceed industry standards.
Reception
Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees
-Greets all customers in a warm, sincere, and helpful manner
-Excellent telephone skills
-Must be highly organized with excellent communication skills
-Basic computer and internet skills
-Builds and maintains strong relationships with customers and co-workers.
Co-Operative Education Project
Project name: The car repair process body&paint
Rational of study
Rational of study: I choose to study the repair process because I had an internship at Toyota company, made on the customer service and repair. To make more efficiency in the process of working step by step for get more stable of work. Reduce the mistake the duty service of customer. Make Assessment of damage as well as flawless customer service. Deliver a car within the time limit to customer satisfaction on Toyota.
Objective
- Developing the working process for more effectively
- To make the stable of work.
- To study the various departments and their functions.
- To study about the various products and services offered by the company.
Result of study
-To make more efficiency in the process of working step by step for get more stable of work.
-Reduce the mistake of charging the duty service of customer.
-It can be a strategy to improve the employee’s knowledge.
-Repairer to support you with a smoothly efficient service.
-Restore your car to its pre-accident condition.
-Assessment of damage as well as flawless customer service.
Recommendations:
Toyota should accelerate its business expansion into rapidly growing emerging countries by thoroughly and meticulously monitoring market conditions in respective regions and introducing products suited to the characteristics and needs of each market. Toyota should also strive to establish production and supply structures to realize optimum product pricing and delivery, and to enhance the value chain to provide a wide range of customer services in each country and region.
Conclusion and Analysis of Cooperative Education Experience
This report has analyzed Toyota from multiple perspectives. The discussion has suggested some recommendations which implemented have the potential of ensuring its continued success in the marketplace. To conclude this report, it would be worthwhile to note that when each task done by each employee is accompanied by the same focus and determination that goes into making quality products, then excellence becomes a habit leading to the organization benefiting as a whole. We hope that Toyota which was the inspiration for the above statement would continue to do so or better its reputation as a globally recognized auto major known for its quality, cost efficiency, and reliability.
Understand system and condition company
Have to develop my self for working.
New relationship
New job Responsibility