Suppliers: Whoever provides the inputs to the process
Inputs: Materials, resources, information, guidelines or directives required to implement the process
Process: A set of activities that takes one or more inputs and produces an output that is of value to the customer
Outputs: The products or services that are produces by the process
Customers: The persons or group that receives the outputs of the process
Requirements (Optional): One of more statements that describe the attributes of the output that must be provided in order to satisfy the customer.
..... อ่านต่อได้ที่: https://www.gotoknow.org/posts/587120