Evolutions of the economies worldwide highlight the fact that the service sector is growing faster than any other sectors. On
the contrary, the productivity and consequently the quality of this sector are declining. Therefore designing service quality
is considered as a major challenge in service organizations. The hospitality industry's main concern around the globe is to
cater to its customer needs and their desires through personal services. Therefore, the service providers in the hospitality
sector are looking at measuring the effectiveness of their service through a measurement tool called service quality.
Business travelers make up about half or more of all hotel guests around the world. It is also known that business travelers
also become leisure traveler after the workday is over. This research attempts to show the importance of service quality
management for providing better service in hotels to the inbound international business guests, from a business guests’
perspective..