TOTAL QUALITY CONTROL (TQC)
The process of creating and producing the total composite product and service characteristics by marketing, engineering, manufacturing, purchasing, etc., through which the product and service, when used, will meet the expectations of customers.
TOTAL QUALITY MANAGEMENT (TQM)
Approach to managing corporate human, financial, physical and technological resources based on quality methods and practices with the aim of satisfying the various parties involved (customers, shareholders, employees, etc.).