Characterization.
Measure and Analyze fall into this category, which considers where a process is at the time it is measured and points to the goals to which a company should aspire by establishing baselines and benchmarks — thus providing a starting point for measuring improvements. Leadership creates an action plan to close the gap between current and desired processes, in order to meet goals for a particular product or service. It entails breaking down every product into its key characteristics, creating a detailed description of every step in a process, and measuring short- and long-term process capabilities