Furthermore, this study adds value to government organizations in Oman or generally in Arabian countries. With the support
of Information Technology Authority of Oman (ITA), e-government initiatives are growing in Oman since 2003 to transform
Oman into e-government and digital society (Information Technology Authority, 2013). Several factors motivate egovernment
adoption in Oman; some of these factors are traced to the global discourse on e-government and knowledgebased
economy (Al-Mamari et al., 2013). The use of IT in government organizations offers several benefits such as
improving the effectiveness and efficiency of government operations and quality of information shared between different
agencies (Al-Mamari et al., 2013. However, some research on e-government initiatives in Oman empirically reported that
security and privacy are major concerns; such researches are those of Al-Busaidy and Weerakkody (2011) and Al-Abri et