1. Introduction
Odour nuisance to the community is often detected through complaints raised by the residents. One of the
methods to recognize the impact of odour to the neighbourhood is through the information collected in a
survey.
The study by Sakawi et al. (2011) is one of a few shedding light on odour awareness among Malaysians.
Their study on residents living 2 km off two landfills found that 85% of the 190 respondents agreed that the
nearby landfills were the source of the stench and that the malodour affected the tranquility and quality of
life (84% respondents) as well as their health (81%). Unfortunately, only half of the respondents actually
complained of the smell either to the local authorities (42%), elected representative (14%), housing
associations (12%), or mass media (12%).
The education background of the respondents may have influenced the perception on ‘odour as a
nuisance’ from landfills (Tengku Izhar et al., 2013) and their inclination to voice their ill comfort. As found
by Gronhaug and Zaltman (1981), active complainers to public services were often those with higher
income, higher education and a tendency to be younger than non-complainers. Hence, the low complaint
rates by respondents in the study by Sakawi et al. (2011) were probably due to the higher proportion of
poorly educated or primary/high school leavers (66%) compared to those receiving tertiary education
(34%).
1. IntroductionOdour nuisance to the community is often detected through complaints raised by the residents. One of themethods to recognize the impact of odour to the neighbourhood is through the information collected in asurvey.The study by Sakawi et al. (2011) is one of a few shedding light on odour awareness among Malaysians.Their study on residents living 2 km off two landfills found that 85% of the 190 respondents agreed that thenearby landfills were the source of the stench and that the malodour affected the tranquility and quality oflife (84% respondents) as well as their health (81%). Unfortunately, only half of the respondents actuallycomplained of the smell either to the local authorities (42%), elected representative (14%), housingassociations (12%), or mass media (12%).The education background of the respondents may have influenced the perception on ‘odour as anuisance’ from landfills (Tengku Izhar et al., 2013) and their inclination to voice their ill comfort. As foundby Gronhaug and Zaltman (1981), active complainers to public services were often those with higherincome, higher education and a tendency to be younger than non-complainers. Hence, the low complaintrates by respondents in the study by Sakawi et al. (2011) were probably due to the higher proportion ofpoorly educated or primary/high school leavers (66%) compared to those receiving tertiary education(34%)
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