A: out staff needs to improve their English. They are not understood well by the customers.
B: I’ve thought of that, but not sure how best to do it. Do you have any suggestions?
A: To really have them interested in studying we ought to allow them to study during work hours as an incentive to study. However, they should them demonstrate by a test they have improved
B:okay, let’s give it a try. Write up your program suggestion to be submitted to the board. Include your support for in work time.