- A vibrant, warm and visible leadership style
- A natural flair in delivering outstanding customer service to a discerning cliental
- Excellent communication and interpersonal skills
- Proven experience to provide training and develop spa personnel
- The skills to manage a spa budget and the drive to meet and exceed targets
- Excellent organisational skills.
- Demonstrated sales ability in products & services.
- Accomplished computer skills – including spa-scheduling and payroll software
- Excellent presentation.
- Beauty &/or massage qualifications
• Strong interpersonal, verbal and written communication skills, a positive attitude and excellent customer service skills
-Must be customer service oriented.
-Must communicate effectively (orally and written) and in a courteous and professional manner on a regular basis with members, guests, staff, regional developers and franchise owners.
-Follows management's policies, procedures and direction.
-Accepts constructive criticism in a positive manner and uses it as a learning tool.