Product
The service products are the heart of services marketing strategy. It include with a core product which meet primary needs and supplementary elements which value added/enhance services.
When we consider about the IKEA the core product is well designed functional home furnishing product and supplementary services can be identified as follows. These service will enhance the value of the service provide by IKEA and will assist to supply the core product successfully. For an example the element order taking the IKEA has basically physical and online taking process. Under that any customer can search from online about IKEA web site and see information and then order throe home furnishing. The important thing is it has a specific schedule for their orders, customer can order by seeing the schedule. It has created according to delivery process of geographical area.
Another example for consultation element, IKEA use basically guidance book which include how customers can assemble their home furnishing product correctly. In addition that in the store of the IKEA, there is always consulting sellers to assist customers when they chose and take purchase decision by consulting them as such as, how to assemble them, what are the specific advantages.