Thank you for your communication.
Sorry to hear that you have not received your order yet.
We have shipped your order on .
It is our responsibility for this late delivery. So, we have sent you fully refund by paypal for $ . Please check your paypal account at “view all my transaction” link. Your refund Transaction ID is .
When the parcel post comes later on, please keep it as complimentary.
We will improve our shipping process and consider changing our shipping company.
If you have any suggestion/inquiries, please kindly let us know.
We apologize for inconvenience caused.
Have a nice day.
Best Regards,