Macy’s Races Ahead With Mobile Retail Strategies
Scenario for Brainstorming & Discussion Mobile devices, particularly smart phones, have become a key tool in the arsenal of modernday shoppers. Using barcode scanner apps, customers in brick and mortar retail storescan quickly compare prices with other stores and online retailers. They can access product information, check expert and consumer product reviews, and even purchase products from online retailers. This practice, called showrooming, represents a significant threat to many traditional retailers who continue to ignore the impact of mobile consumer behavior.