Dear Suchada
No unfortunately you have your information wrong
Please note in line with the agreed Terms & Conditions of the scheme, all costs relating to the transfer of monies is to be at the participant's expense and the amount received by FAPAS should be the full invoice amount.
Please ensure on future payments the charges are borne by yourselves and not FAPAS, please mark charges as OUR, or Remitter pays all.
Kind regards