answers had values outside the interquartile range, the experts were asked to give a supporting reason.
The results of the research are presented below. The desirable characteristics of the ICT
workforces were inferred based on the consensus of the experts’ opinions.
Results
This section aims to identify the desirable characteristics of ICT workforces in enhancing learning
organization using the Delphi Technique by gathering the opinions of 19 ICT experts on the
characteristics of ICT workforces in enhancing learning organization for three-rounds of data
collection. The results are shown in Table 1.
Table 1 The desirable characteristics of Thai ICT workforces.
Character/round Round 1 Round 2 Round 3 Final Results
Personal Mastery
• Knowledge
• Skills
• Abilities
30 30 29 20
Mental Model
• Attitudes
• Value
• Vision
• Personality
34 34 32 18
Work Behavior
• Share Vision
• Team Learning
• System Thinking
44 44 39 26
Total 108 108 99 64
Table 1 presents the results of the desirable characteristics of ICT workforces in enhancing
learning organization produced three characters which were Personal Mastery, Mental Model and
Working Behavior. Personal Mastery consisted of knowledge, skills and abilities. Mental Model
consisted of attitudes, values, vision and personalities. Working behavior consisted of sharing a vision,
team learning and systems thinking.
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