The best suppliers demonstrate an ongoing commitment to the needs of your organization. Going beyond the basic requirement of ensuring that you receive the right things, at the right place and time, and at the right price, they offer a level of customer service that makes it clear they will do everything possible to “make things right”. They are knowledgeable about and interested in your operations and your overall mandate, and they are responsive to your requests – even if they don’t have an immediate resolution, they let you know that they’ve received your query and are working on it.